Q: Are you a factory or trading company?
A:We are company covering both manufacturing and trading.
Q: Can you do the design for us ?
A:Sure,your own design/sketches/pictures are welcomed.OEM/ODM are both welcomed.We have professional designers and sample maker team,so you just tell us your ideas and we could help to carry out it.
Q: How can I get quick quotation?
A:Precise quotation is based on your size, designs and packing requirements, If you do not have the details you will have our suggestions.
Q: How to get a sample from you?
A:Sample time is 4-7 working days.Sample fee is $50-60/style.All sample fee can be refundable after issued order.
Q: What kind of files do you accept for printing?
A: PDF, AI, Core Draw, high resolution JPG.
Q: How much is shipping fee?
A:Sample by Express(DHL,UPS,FedEx).Shipping goods by seas or air.Shipping fee depends on your quantity.
Q: What is your payment terms?
A:Usually we support T/T.Deposit 30% by T/T in advance,the balance 70% to be paid before shipment (after inspection).
Q: How do you control the quality?
A:Our factory has 7 years experiences in plush toys manufacture.We check the finish toys one by one, make sure the quality is good.
Q: What should I do if I received damaged product?
A: Contact us immediately with damaged quantity & photo, we will refund the order payment or remake the goods.
Q: About the delivery time.
A:Usually, it is 30-45 days according to your quality. Your urgent order is acceptable, 10-30 days is ok.But you may pay more money.